FPPG Booking Procedure & Conditions

1. Rental Terms

The rental price includes linens and utilities and all services, other than extras listed on the booking form. The property will be cleaned before your arrival and upon your departure.

2. Reservation and Deposit

Initial reservation can be made on-line, by fax, by mail or by telephone.  A booking form must be submitted by fax or mail if not making an on-line reservation.  A non-refundable deposit (except as provided below) of $250.00 is due immediately to secure the reservation.  FPPG accepts all major credit cards.  You can pay on-line or by calling or faxing our office.  You may also pay by check and should make checks payable to FPPG and mail to the address at the bottom of the page.

3. Security Deposit

A security deposit of $1000, which will be held against any loss or damage caused to the property, or costs incurred, to be paid on the same day as the payment of balance.  The security deposit is usually authorized against a valid credit card belonging to the party leader and will only be charged in the event of evidence of loss or damage to the property.  If paying a security deposit by check, the amount will be returned to you 7-14 days after your departure, subject to a satisfactory housekeeping report.  Alternatively, you may opt to purchase Security Deposit Protection (SDP), which offers coverage for accidental damage up to $3000. The cost for this program is $39, and it is automatically added to your rental for your convenience.  If you do not wish to purchase SDP, let us know and it will be removed from your rental.

4. Balance of Payment

a. The balance of the cost is to be paid no later than 30 days prior to arrival date. Where a booking is made within 30 days of arrival, payment in full must accompany the booking form, including the security deposit. Where payment in full is not received by the proper date, the booking will be deemed cancelled.

b. If the booking is cancelled after full payment has been made, there will be no refund.  We strongly recommend that travel insurance is purchased at the time of booking.  For your convenience, Travel Insurance has been included in your rental, but you may decline it, if you wish, and it will be removed.

c. If, through circumstances beyond our control, it is necessary for us to cancel (which would be wholly exceptional) then we will     refund the initial booking fee or any other monies paid, without interest or further compensation

d. We accept no responsibility whatsoever, and no payment or other compensation will be payable, if cancellation or changes to the terms of booking are brought about, or become necessary, due to war or threat of war, riot, civil commotion, terrorist act, industrial dispute, natural disaster, fire, flood or adverse weather conditions or nuclear incident or any other matter outwith our control. In addition, we will, except as may be paid by the relevant carrier, not be responsible for closure or congestion of airports, technical problems with transportation or cancellation or schedule changes by carriers whether scheduled or charter.

5. Occupancy

The maximum number of persons permitted in three bedroom properties is 8, four bedroom properties is 10, and in 5 bedroom is 12. The name (and ages of children) of each renter must be listed on the Booking Form in keeping with Florida Law.  Only those named on the form shall be permitted to stay at the property.  We will require that any number of persons in excess of these numbers vacate the property, and it is an express term of this agreement, that the hirer accepts, that if the excess number are not removed immediately, the contract is breached, and terminated without compensation or any other payment. The hirers and all the members will be required to vacate the property.

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6. Availability

The property will be available from 4pm on the date of arrival and must be vacated by 10.30am on the day of departure.  A penalty of one day�s rental may be charged if it is found that guest has not vacated the property on departure day at the correct time. Pets are not permitted.  No smoking is permitted inside the property.  A charge may be levied to the security deposit if evidence of smoking is found.   While the property will be cleaned on departure, you are expected to carry out reasonable care, and treat the property carefully and with respect. It is expected that you will leave the property in a reasonably clean and orderly condition. Excessive trash or work for the cleaning crew will result in a charge to be deducted from the security deposit.

7. Basis of Rental

Properties offered for short-term rental through FPPG are provided on a self-catering basis. FPPG provides complimentary starter soap, toilet paper, and trash bags. Once these items are used, it is the guests� responsibility to replenish them. The Guest may elect to order groceries and supplies in advance from FPPG at the charges set out.

8. Safety and Liability

We do not accept any liability or responsibility for any injury caused as a result of the use of our properties or pools. It is the responsibility of an adult member of the party, to ensure that children are always properly supervised when in the pool area. Children ARE NOT permitted in the pool unattended.

9. Insurance

It is the hirer�s responsibility to take out appropriate insurance to cover all aspects of their trip, and to ensure that passports, visas and other documents are in order. You are reminded that there is no equivalent of the NHS in Florida. Although most hospitals must treat emergencies, thereafter medical care can be extremely expensive, and we urge you to ensure that all members of your party have appropriate insurance and that you have proof of that readily available.

10. Booking

a. These conditions and the completed booking form constitute a contract between the owner of the property and the person signing the booking form, on behalf of those whose name appear on that form. We act only as agent between home owner and renter. A contract shall only exist once the completed booking form and deposit have been received by us, and a confirmation is issued.

b. Any changes or amendments requested after a Booking Confirmation has been issued will be charged at $40 per occurrence. We in no way bind ourselves to accept changes, which we are unable to accommodate,

11. Accuracy of Information

All information is accurate to the best of our knowledge, at the time of despatch. The closure of any facility or withdrawal of any attractions, service of facility mentioned herein, by reason of factors beyond our reasonable control, is not a matter for which we accept any responsibility.

12. Complaint or Dissatisfaction

In the unlikely event of a problem arising, it should be discussed with the local Property Manager first. If not satisfied at the time, any complaint must be lodged with us, in writing, within 7 days of the departure date. We will attempt to resolve any dispute, within a reasonable time. We will not be held liable for the actions of any third party or public utility, or their inability to provide services, or any other service provider, over whom we do not exercise direct control. We will also not be held liable for any problems arising from or brought about, or become necessary, due to war or threat of war, riot, civil commotion, terrorist act, industrial dispute, natural disaster, fire, flood or adverse weather conditions or nuclear incident.

The company makes all reasonable efforts to maintain each property and its equipment in good working order. Wherever commercially possible, repairs are performed within 24 hours, but sometimes delays are inevitable. No refunds are granted for malfunctioning mechanical or electrical equipment including (but not limited to): inoperable appliances, air-conditioning units, pools and/or spas. No refunds will be given for unfavourable weather, early departure, utility service interruption, construction, or maintenance issues. Additionally, there are no refunds for faulty recording or playback equipment, TVs, audio, telecoms, cable reception, computer equipment or internet access.

13. Access

Once the full balance and security deposit have been paid, you will be issued with detailed directions, and a lock box combination, giving you access to the keys of the property.

14. Pool Heating

The use of pool heating cannot guarantee the actual temperature of the water in the pool. This is dependant on many factors, including the ambient temperature, general weather conditions, use of pool blanket, and number of people using pool. In severe conditions, you may not be able to use the pool heating at all. We cannot, therefore, guarantee that pool heating will actually heat the pool water to a degree, comfortable enough to swim in.

You must also be aware that, outdoor pool heating will at best, only take the chill off the water and heat it slightly. It will not take the temperature to that of an indoor tub or spa.  Please be advised that under no circumstances will pool heat charges be refunded when the pool heater is functional. If the air temperature drops below 50 degrees Fahrenheit, the heater, although functional, will be unable to transfer any heat to the pool water.

If an engineer is called at the request of the hirer, and the heater is found to be functional, there will be a minimum call-out charge of $50, payable immediately locally, or deducted from your security deposit.